Webinar: Enchanting Customers
The Heart of Innovative Service
We are all in the service business. Whether we serve colleagues, clients, patients, customers, or guests, we deliver products and outcomes designed to meet needs. Those we serve judge us, less about the quality and “price” of our offering and more about the experience we create. In this era of social media when reputations or made or smashed almost overnight, loyalty to a service provider comes from experiences that create a memorable story to share. No one talks or tweets about good service anymore, only service that is magical, stunning, ingenious and profound.
This session focuses on how to create value-unique experiences (not value-added) without adversely impacting the budget or bottom line. Join best-selling author and customer service expert Chip Bell as he shares how to stop delighting your customers with service that wows, and start stunning them with service that awes.
Participants Will Learn:
- Learn the reasons value-added service only elevates expectations and ultimately creates a financially impossible dead-end street. Go for value-unique!
- Gain new ways to take customer or colleague information and intelligence to the level of deep insight that provides instructions for innovative service.
- Discover approaches that touch your customers’ and colleagues’ hearts, leaving behind a strong, assertive advocate for your unit and service offering.
- Acquire valuable competence in innovative service through lessons from the most innovative service providers in the world. Remember, Disney World may delight; Cirque du Soleil stuns.
Join HRDQ for this free webinar.
Visit https://attendee.gotowebinar.com/register/8581352179395699972 to register.
HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through live and on-demand webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace. Join us each week for a fantastic hour of learning.