Webinar: Navigating Difficult Conversations
Deliver Your Message with Poise, Empathy and Resolve
Difficult conversations are inevitable in any workplace. Those conversations can create unhappiness, stress, and tension. They can also impair and even destroy relationships. When handled poorly, they are likely to result in serious problems that interfere with productivity and leave everyone involved feeling frustrated and dissatisfied.
You can’t avoid these kinds of conversations, but you can learn how to handle them more effectively. Developing the ability to handle these challenges will pay off in terms of reduced stress, increased confidence, improved relationships, increased trust, fewer problems, better teamwork, higher productivity, and better career opportunities. Navigating Difficult Conversations is a reproducible and customizable training program from HRDQ’s Reproducible Training Library. Learn how using this type of training in your organization can help create a better training experience, and save on your budget.
Participants will:
- Understand the nature of difficult conversations and what it takes to handle them.
- Identify the seven stages of handling difficult conversations.
- Use empathy in a way that minimizes negative responses and strengthens relationships.
- Apply best practices for preparing, initiating, and delivering the conversation.
- Discover how to generate solutions and bring the conversation to a close.
- Learn how customizable and reproducible training can be an asset to your organization
HRDQ-U is a free learning community for trainers and facilitators, coaches and consultants, organization development professionals, managers, supervisors and leaders; really anyone who shares a passion for soft-skills training and performance improvement. We bring exciting content to you through live and on-demand webinars from subject matter experts and thought leaders to help you explore new ideas, gain industry insight, and improve people skills in your workplace. Join us each week for a fantastic hour of learning.