Work type: Staff Full-time
Location: UMBC Campus
Categories: Administrative/Professional, Library
This role requires a customer-focused and collaborative individual with supervisory experience. As the head of the Circulation Department’s leadership team, the successful candidate will collaborate on strategic priorities, supervision of student assistants, training goals and policies and procedures for the department at large.
The candidate will also ensure that library services are performed safely and efficiently, and library users are served courteously, promptly and in accordance with the Public Services Division’s values of approachability, cooperation, diversity and inclusion, professionalism and excellent quality of work.
Required Minimum Qualifications:
Bachelor’s Degree
Five years of progressively responsible supervisory experience with a proven record of performance management, creating/implementing policies and procedures and accountability
Proven ability to train, delegate, assign and evaluate staff in performing detailed procedures and specific tasks and responsibilities
Strong skills in communication and interacting with a diverse staff in a fast-paced environment with fluctuating demands
Ability to understand and apply principles of quality customer service, teamwork and conflict resolution
Proven ability in analyzing and solving problems and exercising judgment in resolving or referring to special or non-routine situations
Knowledge of the principles and organization of libraries
Proficiency with MS Word, Excel and Google Suite applications (e.g., mail, calendar, etc.)
Experience with collaborative work with USMAI or another consortium
One of more years of experience with training and supervising supervisors
Experience with working in an Academic Library setting